Last Updated: August 6, 2026

Rocky Massage Spa & Wellness Delhi aims to provide clear and fair booking and payment terms. This Refund Policy explains the general approach to refunds for our appointment-based home and hotel massage services.

1. Applicability

This policy applies to payments made for services booked through Rocky Massage Spa & Wellness Delhi, subject to the specific booking terms communicated to the customer.

2. Advance Payments

If an advance payment is required to confirm an appointment, the refund eligibility of that payment may depend on:

  • When the appointment is cancelled
  • Whether the therapist has already been assigned or dispatched
  • Whether the service has already started
  • Whether the cancellation or non-availability resulted from the customer or from our side
  • Any specific refund terms communicated at the time of booking

3. Customer-Initiated Cancellation

Where a customer cancels an appointment, the advance payment may be refundable, partially refundable or non-refundable depending on the timing of cancellation and the circumstances.

Any applicable cancellation terms should be confirmed before or at the time of booking.

4. Cancellation by Rocky Massage Spa & Wellness Delhi

If we cancel a confirmed appointment and cannot reasonably offer an alternative appointment acceptable to the customer, any eligible advance payment may be refunded according to the applicable booking terms.

5. Service Not Provided

If payment has been made but the booked service is not provided due to circumstances attributable to Rocky Massage Spa & Wellness Delhi, the customer may be eligible for a refund of the applicable amount, subject to the circumstances of the booking.

6. Service Already Provided

Once a massage session has been completed, refunds will generally not be available merely because the customer later changes their mind about receiving the service.

If a customer believes that a serious service issue occurred, they should contact us promptly so the matter can be reviewed.

7. Customer Unavailability

If a therapist arrives at the confirmed location and the customer is unavailable, unreachable or unable to provide reasonable access after the agreed waiting/arrival process, the payment may be treated according to the applicable cancellation or no-show terms communicated during booking.

8. Refund Processing

Where a refund is approved, the refund will generally be processed using the original payment method where reasonably possible.

Processing time may depend on the payment provider, bank or other financial institution.

9. Non-Refundable Charges

Certain costs may be non-refundable where they have already been incurred in connection with a confirmed appointment, where permitted by applicable law and where communicated to the customer.

10. Refund Requests

To request a refund or discuss a payment issue, contact Rocky Massage Spa & Wellness Delhi as soon as reasonably possible and provide:

  • Name
  • Contact number
  • Appointment details
  • Date and time of booking
  • Payment details or transaction reference, where applicable
  • Reason for the refund request

We will review the request based on the applicable booking terms and circumstances.

11. Changes to This Policy

We may update this Refund Policy when our booking, payment or business procedures change. The updated version will be published on this page with the revised date.

Website: rockymassage.in